18K Gold Vermeil Alexandrite & Diamond Fire of Love Pendant

Absolutely. You either get the group price (once the minimum members have joined) or you pay nothing. We only place a temporary hold on your card to reserve your spot. If the group doesn’t hit its goal, you'll receive an email notification, the hold will be released automatically, and the amount will be reflected on your bank account in the next few hours. No action is required.

We unlock wholesale pricing by gathering bulk orders from small artisan brands that have low minimum orders. By operating without physical storefronts or pre-purchased inventory, we eliminate traditional overhead costs such as rent, labor, and inventory risk. Once a group buy reaches its minimum members goal, we source products directly from the brand.

To sustain our operations, we add only a small markup to each order. This collective approach allows you to bypass massive retail margins and save 30–60% on premium goods.

We only process your payment once the group price unlocks. If you join early to reserve your spot, your card is held and only charged once the minimum number of members join. If you join after the group price is unlocked, you are charged instantly.

Yes. You have total control while the group price hasn't yet been unlocked (still waiting for minimum number of members to join). You can click "Leave Group Buy" on your Orders page at any time to instantly release your payment hold—no questions asked.

However, you will not be able to leave the group buy once the group price has already been unlocked, because the group relies on every member to unlock the discount for everyone else.

You can monitor the real-time status on your "Orders" page. We also send automated email updates the moment the group buy is Unlocked/Failed, Shipped, and Delivered so you’re always in the loop.

To help you unlock the group price faster, any item you purchase from the "same set" contributes to the same group goal.

This means you don't have to wait for others to buy the exact same earring—as long as they pick any item within that set, you all move closer to unlocking your group price together. Everyone gets to pick the specific piece they love while helping the whole group save!

To maintain these deep wholesale discounts, most successful group buys are final sale. However, we always honor returns for any items that arrive damaged or defective.

If your order is eligible for a return, please submit your return request through the "Orders" page within 48 hours of delivery with clear photos of the defect/damage. Our team will review the details to determine the cause of the issue. If the error occurred during our preparation or packaging process, we will provide a prepaid shipping label at no cost to you.

Please note that issues resulting from carrier or customer handling may not qualify for a refund. Once the item is sent back, it will be inspected by the GUSU team to ensure it meets our refund standards. Upon passing inspection, your refund will be processed.