We currently ship within the United States only, including to most U.S. addresses. We are unable to ship internationally at this time. If you place an order from outside the United States or for delivery outside the United States, we may be unable to fulfill it.

Shipping is a flat rate of $5.99 per order, no matter how many items are in your cart. You can apply your GUSU Credit toward shipping at checkout.

Most orders are processed within 1–2 business days, and most deliveries arrive within 3–7 business days after your order ships. Total time from order to delivery is typically within this range, though delivery timeframes are estimates and are not guaranteed.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing the next business day. Delivery times may be longer during busy periods, severe weather, or carrier delays outside our control.

You'll receive email updates as your order is confirmed, shipped, and delivered, including a tracking number once it ships. You can also check your order status anytime on your Orders page.

Please make sure your shipping address is correct at checkout. If your order hasn't shipped yet, contact us through your Orders page and we'll try to update it. Once an order has shipped, we're unable to change the address.

If an order is returned to us because of an incorrect or incomplete address, or because it went unclaimed, we'll contact you to arrange reshipment. A reshipment may require an additional shipping charge.

Risk of loss passes to you when your order is delivered to the carrier. That said, we want you to receive what you ordered, so we'll help if something goes wrong.

If tracking shows your order as delivered but you haven't received it, please check around your delivery location, with neighbors, and at your mailroom, and allow 24 hours, as carriers sometimes scan early. If it still hasn't appeared, contact us through your Orders page and we'll help you track it down. For orders genuinely lost in transit, contact us and we'll work with you on a replacement or refund.

Because we sell beauty, skincare, and wellness products, our return rules follow standard health and hygiene practices for these categories.

• Unopened, unused items in their original packaging may be returned within 30 days of delivery.
• For hygiene and safety reasons, opened or used skincare, beauty, and personal-care items cannot be returned.
• Supplements and other ingestible products are final sale once opened.
• Damaged, defective, or incorrect items are always covered — see Section 9.

We may decline returns that fall outside this policy, including items returned after 30 days, items not in their original condition or packaging, and items in a non-returnable category.

If you return an eligible unopened, unused item simply because you changed your mind, return shipping is your responsibility, and the original $5.99 shipping charge is non-refundable. We recommend a trackable shipping method, as we cannot process a refund for a return we do not receive.

Please contact us within 7 days of delivery and include a couple of photos of the issue. We'll arrange a free replacement or a full refund, and we cover return shipping in these cases. This applies even to opened items when the problem is a defect or our error.

1. Go to your Orders page, open the order, and request a return within the applicable window (30 days for eligible items; 7 days to report a damaged, defective, or incorrect item).
2. We'll review your request and email you return instructions if your item is eligible.
3. Send the item back as instructed, and please keep your tracking information.
4. Once we receive and inspect the return, we'll process your refund and email you to confirm.

You can also reach us through our Contact page for help with a return.

Timing. Once we receive and inspect your return, we process it within a few business days. Approved refunds go back to your original payment method and can take 5–10 business days to appear, depending on your bank or card issuer.

Original payment method. Refunds can only be issued to the original payment method used for the order.

If you paid partly with GUSU Credit: the amount you paid by card is refunded to your card, and the credit portion is returned to your account as GUSU Credit. Credit is never refunded as cash.

Credit you earned on a returned order: when you return an order, any GUSU Credit you earned on it is reversed. If that credit is still in your account, we remove it. If you've already used it, we recover the amount from your current or future credit balance, or from the refund owed to you for the returned order.

If you return only part of an order, we reverse the portion of GUSU Credit earned on the returned items.

Full details are in our Store Credit Terms.

We don't offer direct exchanges. If something isn't right, please start a return (if eligible) and place a new order for the item you'd prefer. If you're unsure before buying, reach out — we're glad to help you choose.